Frequently Asked Questions
Can I claim your services through my private health insurance?
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Yes you can. Instant claims are available through HICAPS.
Do you have EFTPOS available?
Yes you can pay with your debit or credit card. Please note that card fees apply.
Is Rejuvenate Chinese Medicine a home-based business?
Yes, we are situated in a residential area. There is no big sign out the front.
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I may be uncomfortable coming to see you for treatment alone. Can I bring a support person with me?
Yes of course. It is highly recommended and encouraged that you bring a support person if you may feel uncomfortable. Children under the age of 18 must attend with an adult.
I dont like, and I am scared of needles, Will the acupuncture treatment be painful?
Pain is minimised with the use of fine needles. These needles are not the same as hypodermic needles a doctor or nurse uses.
How do I make an appointment?
Please use the Booking page on this website. Please be aware there is a 24hr notice period for online bookings. If you need a same day appointment please contact us for availabilities. ​
Bookings fill very quickly, so try and allow time for this.
​If you are having any issues with booking online, please contact us via email, phone or text we'd be happy to help.
What happens once I book my Initial appointment?
You will receive a Text/Email confirmation.
You will also receive a link to complete the Intake Form.
Completing this form electronically will ensure shorter waiting times, less paperwork and more treatment time for you!
What do I bring the appointment?
Please bring medical reports, scans, x-rays etc pertaining to your condition.
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What should I wear to the appointment?
Please wear loose-fitting clothing wherever possible.
How many treatments will I need?
This depends on your condition, the length and severity of symptoms and your constitution. You will be given a proposed treatment plan once you are assessed and evaluated during the consultation.
How long is an appointment?
Most appointments last 45-60 minutes. Initial consultations may take a little longer.
Is there anything I should do or avoid after my appointment?
It is recommended to stay hydrated, and avoid strenous activity or exercise for a day or so after your treatment.
I have a diagnosed medicial condition (such as fatty liver, depression, constipation, etc). Do you have off-the-shelf supplements or herbs for my condition(s)?
​Whilst you may have a confirmed medical condition (from a GP, naturopath, specialist etc), this condition is interpreted and treated differently across modalities. A consultation is required for a comprehensive assessment to best advise you what herbal medicine is most appropriate. We cannot provide or sell herbs to you without a consultation.
Am I able to discuss my medical condition with you over the phone and get advice about managing my symptoms and the relevance of Chinese medicine for my condition?
​While we can discuss general principles of Chinese Medicine over the phone such as how we view certain patterns of disharmony, we are unable to provide specific medical advice or symptom management strategies without a formal consultation.​