Frequently Asked Questions
Can I claim your services through my private health insurance?
Yes you can. Instant claims are available through HICAPS Only. We do not provide manual receipts.
Do you have EFTPOS available?
Yes! Cash is also accepted.
Is Rejuvenate Chinese Medicine a home-based business?
Yes, we are situated in a residential area. There is no big sign out the front. Street parking availability and wheelchair/step access available.
I may be uncomfortable coming to see you for treatment alone. Can I bring a support person with me?
Yes of course. It is highly recommended and encouraged that you bring a support person if you may feel uncomfortable. Children under the age of 18 must attend with an adult.
I dont like, and I am scared of needles, Will the acupuncture treatment be painful?
Pain is minimised with the use of fine needles. These needles are not the same as hypodermic needles a doctor or nurse uses.
How do I make an appointment?
All appointments must be made online through our booking system. This ensures your details are entered correctly and your appointment is confirmed instantly.
We are unable to take bookings by phone, text or email. If you contact the clinic to request a booking, you will be directed to the online system to complete it.
If you are having any issues with booking online, please contact us.
📌Bookings fill very quickly, so try and allow time for this.
What do I bring to the appointment?
Please bring medical reports, scans, x-rays etc pertaining to your condition.
Please wear loose-fitting clothing wherever possible.
What happens after I book, and what can I expect at my first visit?
You will receive a Text/Email confirmation (please check your spam/junk folder).
📌 Important Note During INITIAL Booking: The code sent to your phone via Halaxy is a temporary verification code to confirm your contact details. Receiving this code does NOT mean your booking is complete. Please finish the remaining steps to confirm your appointment time.
Pre-Appointment Requirement: After booking, you'll receive a link to complete your intake form online. Please fill it out before your visit. Completing it at the clinic will reduce your actual treatment time.
What to Expect During a First Session: An initial assessment involves pulse and tongue diagnosis, taking a medical history.
How do I reschedule my appointment?
To reschedule, please use the secure link sent to you when you made your booking. This link allows you to change your appointment instantly and is the required method for managing bookings.
Please avoid texting or calling to reschedule, as these methods cannot update your booking and will delay the process.
If you cannot locate your link, check your confirmation email or SMS. If it is lost, we can resend it
What is your cancellation policy?
We require at least 24 hours notice to cancel or reschedule your appointment.
Cancellations made with less than 24 hours notice 50% of appointment fee, or missed appointments no-show, will incur a 100% appointment fee. This policy allows us enough time to offer the appointments slots to patients on our waiting list.
How long is an appointment?
Most appointments last 45-60 minutes. Initial consultations may take a little longer.
How many treatments will I need?
This depends on your condition, the length and severity of symptoms and your constitution. You will be given a proposed treatment plan once you are assessed and evaluated during the consultation.
Is there anything I should do or avoid after my appointment?
It is recommended to stay hydrated, and avoid strenous activity or exercise for a day or so after your treatment.
Are your herbs regulated in Australia?
Yes. We only use professional-grade Chinese herbal medicines that comply with Therapeutic Goods Administration (TGA) safety and manufacturing standards.
Can I take Chinese herbs alongside my prescription medications or if I'm pregnant?
During your consultation, we carefully evaluate your medical history to check for drug-herb interactions. Formulas are modified to suit your situation, including specific modifications or alternatives for pregnancy and breastfeeding.
I have a diagnosed medical condition- do you have off-the-shelf herbs for my condition(s)?
A consultation is required for a comprehensive assessment to best advise you what herbal medicine is most appropriate. We cannot provide or sell herbs to you without a consultation.
I contacted the Clinic but no one responded.
All phone calls, text messages and emails are responded to during business hours only. Messages sent outside these hours will be answered once the clinic reopens.
If you contact the clinic while we are treating patients, we are unable to answer immediately. Your call or message will be returned as soon as we are free.
Can I discuss my medical condition with you over the phone and get advice about managing my symptoms with Chinese medicine?
We can briefly discuss general Chinese Medicine principles but we are unable to provide specific medical advice or symptom management strategies without a formal consultation.
Do you have any patient success stories?
Treatment outcomes in Chinese medicine vary from person to person based on individual health histories, so we don't provide individual case examples.
During a consultation ONLY, we can explain how Chinese medicine approaches your condition and share what the clinical research and clinical experience generally show for patients presenting with similar symptoms.
Can I arrive early for my appointment?
Please arrive at your scheduled time. As this is a home‑based clinic, early arrivals may need to wait until the previous appointment has finished.
Does Medicare cover your services?
No.